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Introduction

Nitin Khara respects your privacy and is committed to protecting personal and business data processed through our WhatsApp API and RCS messaging platform.

This Privacy Policy explains how we collect, use, store, and protect your data.

Information We Collect

We may collect:

  • Business details and KYC documents
  • User names, phone numbers, email addresses
  • Device information, IP address, browser data
  • Message metadata (not message content unless required)
  • Cookies and session data

Purpose of Data Collection

We collect data to:

  • Enable WhatsApp and RCS messaging
  • Verify business identity
  • Improve platform performance
  • Provide analytics and reporting
  • Ensure compliance with Meta and Google policies

Consent for WhatsApp & RCS Data Processing

By using our Services, you consent to data processing required for message delivery through Meta and Google RCS infrastructure.

Legal Basis for Processing

Processing is based on:

  • User consent
  • Contractual necessity
  • Legal compliance under IT Act, 2000
  • Legitimate business interests

How We Use Collected Data

Data is used for:

  • Account management
  • Message routing
  • Template approvals
  • Customer support
  • Security monitoring

Data Retention & Deletion

We retain data only as long as necessary. Users may request deletion subject to legal and compliance requirements.

Data Sharing with Third Parties

We may share required data with:

  • Meta Platforms, Inc. (WhatsApp)
  • Google LLC (RCS)
  • Telecom operators for message routing
  • Cloud hosting providers

We do not sell data to third parties.

Security Measures & Encryption

We use encrypted channels, secure servers, firewalls, and access controls to protect data.

Cookies & Tracking Technologies

Cookies are used for session management and analytics. Users can control cookies via browser settings.

Data Transfer & Storage (India-based)

Primary data storage is within India. Some routing data may pass through Meta/Google global servers as required for message delivery.

User Rights

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Withdraw consent

Policy for Children

Our Services are not intended for individuals under 18 years of age.

Updates to Privacy Policy

We may update this policy periodically. Continued use indicates acceptance.

Governing Law (India)

This Policy is governed by Indian laws with jurisdiction in Pune, Maharashtra.

Contact Information